People Markets Milestones
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Strategy
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People Markets Milestones
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Strategy

VTG has big plans. It’s important to understand where the journey is going and what the path looks like in detail for our major transformation themes (Rock-it, TOM etc.). Learn more about this here.

FOCUS Strategy

Future orientation of Customer Service for our Leasing Business: Clear focus on wagon availability

Colin Denman explains the plans for customer service.

NPS Calls

Listening to the voice of the customer

Regularly obtaining customer feedback is a central element of our new Operating Model. One tool for doing this is what are known as NPS calls.

Maintenance

Maintenance is key

A look into the future: What possible steps are we taking after establishing the mileage-based revision?

CRM

360-degree view of the customer

Since this past April, VTG has been using a new customer relationship management (CRM) tool. ON TRACK investigated how the tool is supporting us and how its launch went.

Market Intelligence

A tandem for smart decisions

As Market Intelligence Managers, Anna Vinzelberg and Carina Matz-Pale keep a close eye on VTG’s sales markets.

IT strategy

A MEGA-Kick-Off

A major IT event was held at the end of May. Goal: Kick-off of the new organization

Lobbying efforts

Focusing on the future of rail 

Climate protection is a key issue in transport-related policymaking. Since VTG has a great deal of expertise to offer, we get involved in the debate – and have our say.

SAP SuccessFactors

Everything at one click

“Mosaic” is the name that has been given to the project aimed at introducing SAP SuccessFactors (SAP-SF) at VTG. Below, you can learn about all the benefits this tool has

How we work

Our Competences

New goals also call for new skills – which is why VTG’s competence model has been adapted.

Account Management

Where do we stand? Where do we go from here?  

VTG has been setting up account management for some customers since 2021. An overview of the milestones.

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