People Markets Milestones
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Strategy
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People Markets Milestones
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Strategy

VTG has big plans. It’s important to understand where the journey is going and what the path looks like in detail for our major transformation themes (Rock-it, TOM etc.). Learn more about this here.

Commercial Kick-Off 2026

Commercial Kick-Off 2026: Turning the Tide for Our Customers and for a Greener, More Connected Europe

Ende November besuchten Kollegen von VTG Rail UK und dem Team Newbuild mit unserem Kunden Breedon Cement Feldbinder in Wittenberg.

IT strategy

A look behind the scenes of VTG’s new IT strategy: Sven and his team visit TCS in India

Die Auszubildenden von VTG RailTrain auf besonderer Mission: Für den Hamburger Tierschutzverein planen, bauen und montieren sie Fahrradständer und eine Rollstuhlrampe.

Brand Refresh

A refreshed brand for a future-ready VTG

VTG has embarked on a company-wide transformation driven by our FOCUS strategy. One central component of this process: refreshing our brand.

NPS Calls

Listening to the voice of the customer

Regularly obtaining customer feedback is a central element of our new Operating Model. One tool for doing this is what are known as NPS calls.

FOCUS Strategy

Future orientation of Customer Service for our Leasing Business: Clear focus on wagon availability

Colin Denman explains the plans for customer service.

CRM

360-degree view of the customer

Since this past April, VTG has been using a new customer relationship management (CRM) tool. ON TRACK investigated how the tool is supporting us and how its launch went.

Maintenance

Maintenance is key

A look into the future: What possible steps are we taking after establishing the mileage-based revision?

Market Intelligence

A tandem for smart decisions

As Market Intelligence Managers, Anna Vinzelberg and Carina Matz-Pale keep a close eye on VTG’s sales markets.

IT strategy

A MEGA-Kick-Off

A major IT event was held at the end of May. Goal: Kick-off of the new organization

Customer Centricity

Keeping an eye on the customer’s needs

Looking forward to the transport logistic trade fair

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