At VTG, we now have more than 2,000 employees. Well, do you know them all?

At different locations and in different departments, we take on a wide variety of tasks and have different expertise and skills. We asked ourselves “Who actually does what at VTG?” and “Who is actually…?” and therefore started the series “VTG faces” here in the digital ON TRACK.

At regular intervals, VTG employees introduce themselves here and always answer the same questions. They also nominate a person – preferably from another team or location – who can introduce him or herself next.

Here you can find out more about your colleagues, meet new people and find experts!

Feel free to ask your questions in the comments below the article. Today we start with the introduction of Johannes Nachtigal.

What are your tasks at VTG?

I look after my customer base with everyday tasks, from hiring to returning the wagons. Most of the time, this means taking more or less precise requests and first creating a picture of what has happened to a damaged wagon, for example, and how we can get it running again as quickly as possible. To do this, we often have to make arrangements with various other departments (Tech Support, Safety, MaWi, to name just a few) or workshops. It’s not unusual to feel like a detective in one of those incredibly badly written German crime novels in which the “witnesses” only ever explain what happened in bits and pieces.

Translated with www.DeepL.com/Translator (free version)

What are the challenges in your daily work?

Keeping a balance between daily correspondence, tasks that need to be monitored over the long term, and checking the various lists from which the KPIs are derived. Of course, you have to remain friendly to the customers even under stress – after all, we are a service provider – and that can be tough.

Your coolest project or experience at VTG so far:

The training week at the Brühl wagon workshop in a fantastic cross-team set-up. Not only did it improve our understanding of the workshops enormously, it also led to a lot of laughter and tears (thank you, Julia, Carolin and Felix).

What do you do when you’re not working?

I still like to spend my evenings at the cinema (the season ticket makes it possible) or with my wife at the dance school (Standard & Latin). For almost two years now, I have also been politically active on a regional level in the SPD. Starting in April, the birth of our first child will probably change that.

Who should introduce himself next in ON TRACK?

Bernd Powilleit